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Our Score: 8.1

A Canadian VPN provider created by two tech industry giants - that’s exactly what we’ll be talking about in this TunnelBear review. Although not as popular as many other VPNs on the market, TunnelBear seems like the more and more frequent odd choice.

Well, I decided to find out why that’s the case, and I’m going to share the answers with you - all in the following TunnelBear VPN review.

TL;DR: TunnelBear, being the underdog of the industry, still provides some cool features for people who are looking into VPNs. Although it lacks in the speed and some feature department (doesn’t support Netflix), it makes up with its good track record when it comes to security.

Benjamin Dynkin

Co-Founder & CEO of Atlas Cybersecurity

Why are online privacy & identity protection topics so important these days?

Data is the new oil. Multibillion-dollar companies exist entirely based on selling your data. While there are certainly tremendous conveniences in this paradigm, it is also incredibly intrusive into the most private reaches of a person's life. This concern is only heightened when on a near-daily basis, companies become victimized by criminals looking to steal personal information. These factors have combined to place online privacy and identity protection front and center for many people.

Pros

  • Supports torrents
  • No logs, no leaks
  • Has a free version

Cons

  • Slow speed
  • Based in Canada
  • No Netflix

TunnelBear Review: PROS

As per usual, we’ll start this TunnelBear review off by talking about the security side of this VPN provider. The reasoning behind this is rather simple - security is the reason why most people look for a VPN, in the first place.

It was the main criterion through which I looked at TunnelBear, too - I told myself that if this VPN is secure, it will be worth to actually try it out. Lately, there’s been a lot of awareness around the issue of how society, as a whole, should pay more attention to digital privacy issues[1] - VPNs are at the forefront of that discussion, after all.

TunnelBear review: front page.

To be completely honest, though, their mascot kind of won me over real fast. Cutest pixelated bear I’ve seen in a while.

AES 256 - The Best Data Encryption Around

If you're a tech geek, then the name AES 256 BIT is already an automatic win in your book when it comes to VPN providers.

However, if you’re not that familiar with the various methods of encryption, then let me explain why this AES 256 is the best deal that you’ll ever get data protection-wise.

 

TunnelBear review: data encryption.


AES 25-bit encryption is the latest form of data and information encryption. It is used in a lot of the most popular VPNs in the market - if you’re wondering is TunnelBear safe, you’ll be glad to hear that they use AES, too.

Just to help you understand the level of strength that AES 256 provides, imagine this: if every person in the world owned 10 computers and would try to crack this security system simultaneously, it would take around 77,000,000,000,000,000,000,000,000 years to decipher the first encryption key! That’s insane!

TUNNELBEAR

Data Logging

IP Leaks

DNS Leaks

WebRTC Leaks

Jurisdiction

Canada

Five/Nine/Fourteen Eyes

Five

Strongest Encryption

AES-256

Kill Switch

Anonymous Payment Support

Email

P2P File Sharing

Table: TunnelBear's security features

Keeping the above-given information in mind, you probably won’t be surprised when I tell you that the top governmental agencies in the US (i.e. the FBI) use AES to secure their classified data. And, as I’ve mentioned earlier, since this is a TunnelBear review, the bear offers you the same type of security, too!

Latest TunnelBear Coupon Found:

No DNS Leaks

There are a few problems that plague the VPN industry all throughout - IP and DNS leakage is one of them.

DNS are Domain Name Systems. When you use a VPN, it encrypts both your location (IP) and the domain that you’re trying to access. For example, if you were to visit Google, a third party would not see you entering “google.com” - instead, they would see a random string of numbers.

When your DNS leaks, third parties (mostly - governmental agencies) are able to see the websites that you’re accessing. That’s not something you’d want if you’re using a VPN.

Thankfully, if you’re wondering is TunnelBear safe, the VPN provider comes through once again - the company employs the industry-standard OpenVPN protocol, which prevents any and all DNS and IP leakage. Or so they say.

TunnelBear review: DNS leak test.

Since I wanted this TunnelBear review to be as thorough as possible, I decided to test their supposed leakage-proof system myself. And, well, they were telling the truth - the test did not find any leaks at all.

Compare TunnelBear Side by Side With Others

Did you know?

Compare TunnelBear Side by Side With Others

All VPNs may look similar to you but they're NOT all the same!

Yes! Show me the Comparison Chart

No Logging Policy

If you read through some of the TunnelBear reviews online, you’ll notice a lot of people asking “does TunnelBear keep logs?”.

Arguably an even broader issue, data logging has been the reason for many different failures in the VPN market. And rightfully so - it’s something that VPN users take very seriously.

If your VPN provider logs your data, this means that they keep track of all of the websites that you’ve visited and all of the files that you’ve shared. This information is later either sold to advertising firms, or handed over to the government (this is especially true if the VPN is based out in one of the 5-Eye or the 9-Eye countries).

So, does TunnelBear keep logs?

No, they do not. At least according to their official website.

TunnelBear review: logging policy.

Which information does the Tunnel Bear VPN collect?

The company is actually surprisingly transparent with the information on the data that they DO collect. This would include:

  • Account user data;
  • Operational data;
  • Personal and financial data of your payment;
  • Some cookies.

The above-given information is needed in order to provide the most optimal customer support possible, and to prevent any payment fraud. Tunnelbear does state, however, that they DO NOT track your IP address, DNS queries, files shared through P2P, etc.

This part of the TunnelBear review wasn’t only important to me personally - data logging is a big issue, so you should always check the background of any VPN that you’re thinking about buying. TunnelBear has a clean track record, though - good on them!

VigilantBear (A Fancy Name for a Kill Switch)

I gotta hand it to them - TunnelBear really do know how to stay with the theme.

As another added security feature, the VPN provider offers users something that they call the “VigilantBear” - it’s simply a fancy, themed name for a kill switch.

Kill switches might seem like a “nice-to-have” feature for a VPN, but they are actually super-cool and important if you want to browse with a peace of mind. It’s nice to be able to add it to this TunnelBear review.

TUNNELBEAR

Netflix

Torrenting Support

Tor

Operating Systems

Android, Windows, macOS, iOS, Linux

Table: TunnelBear's compatibility

When you’re browsing through the internet with an active VPN, there are many different things that might happen - your internet connection might go out, your VPN might fail, etc. In such cases, you would normally become an open book - everyone would be able to see what you’re doing. This is where VigilantBear comes in.

The kill switch cuts off all of the processes that you were doing in the event of a loss of connection. This means that, if you’re disconnected from the VPN, you don’t need to worry about your processes being exposed - they will simply be terminated.

So, if you were still wondering is TunnelBear good when it comes to cool features or is TunnelBear safe, you should feel that much calmer!

Supports Torrenting and Tor

P2P (Peer-to-Peer) file sharing is one of the main reasons why people might want to use a VPN. Although the name might sound fancy at first, it most commonly refers to torrents - it’s just that some VPN providers try to avoid that word on their official pages.

It’s cool that I can state in this TunnelBear review that the VPN does support torrents and other P2P file sharing. While the case used to be a lot different (TunnelBear used to shy away from torrenting and Tor), things have changed.

TunnelBear review: uTorrents.

The fact that the bear VPN also supports Tor is great news for people who are asking is TunnelBear good and for those who are obsessed with the maximum amount of security.

Tor (otherwise known as the Onion Browser) is important to people who want to employ every single possible tool to help them keep their information safe from prying eyes.

A Free Version

A free version of a VPN - this is something that very few VPN providers can say that they have. Well, it just so happens that TunnelBear is one of those providers.

In general, people don’t tend to look very favorably upon VPN providers that offer free services. More often than not, they are seen as a scam. However, there have been no notable complaints about the free version of TunnelBear.

As some TunnelBear reviews mention, though, the free version isn’t anything spectacular. It offers you a bandwidth of 500MB - that’s really small, especially for most uses that you would have for a VPN.

TunnelBear Review: CONS

Now that you’ve got the idea about the positive sides of the VPN, let’s turn this TunnelBear review around and talk about the main issues that people have with this e-bear.

Located in Canada

While it’s cool to know who TunnelBear are and where they’re based, it does cause some concerns, too.

TunnelBear is located in Toronto, Canada. As you may or might not know, Canada is part of the Five Eyes agreement - this means that it gathers information from telecommunication companies and ISPs about their customers and shares it with other countries.

TunnelBear review: Canada.

While some VPNs do make the argument that a VPN is usually a private company and so the government has no legal authority to ask for information from it, it’s still something that doesn’t really make you feel… safe.

TunnelBear says that that company does not log information, and so even if the government was to ask to hand certain data over, there would be no data to be given. While it’s unclear if that would actually be the case, it is worth mentioning that the bear has not had any notable scandals or issues concerning this topic… yet.

Slow Download Speed

An important part of any VPN provider is the speed of their product. Although it is usually split into upload and download speed, most people who use a VPN place their emphasis on the latter one (I wonder why…).

I took the liberty to test out TunnelBear’s speeds, and, well… They weren’t magnificent.

Testing from the EU, I got these results of their USA server:

  • Ping: 118
  • Download Speed: 40,13 Mbps
  • Upload Speed: 21,32 Mbps

While the server was literally located on the opposite side of the world, the speeds were still meh. I’ve used quite a few VPNs before, and I have to say - TunnelBear’s download speed definitely did not impress.

That said, the thing that really did impress me was the EU server speed. It was a whole different story!

TunnelBear review: speed test.

No Netflix Support

The bear does not support Netflix. That’s a bummer.

It isn’t too odd, though. Netflix has been trying to ban the use of VPNs - and, obviously, has been at least somewhat successful.

The above-mentioned effort comes from VPNs often being used by international users to view Netflix USA’s geo-locked content. It’s a super-popular reason to use a VPN, so TunnelBear probably does miss out quite a bit.

Since this VPN lacks not only security but also other important features, why don’t you choose the VPN provider, which has it all? Take a look into ExpressVPN and CyberGhost. They’re not only fast and secure, but also allow torrenting and Netflix.

Price

Now that we’ve finally covered the key points of the TunnelBear VPN review, there’s one more thing left to discuss in order to tell for sure is TunnelBear good or not - the pricing.

TunnelBear review: pricing plans.

In addition to the amazing animations, the pricing the company offers is really good!

If you choose to purchase their 12-month plan (the most popular one), you’ll be charged $4,99 every month. With it, you’ll get an unlimited amount of data, priority customer support (ticketed, but fast) and will be able to connect up to 5 devices at a time. That’s a great deal, and it’s one that I chose for this TunnelBear VPN review.

What is the Tunnel Bear VPN price?

All of the options are, as follows:

Not too bad!

Here is The Best TunnelBear Offer I Found:

Conclusion

If you’ve read through many different TunnelBear reviews up until now, you might be asking - would I personally recommend using this VPN?

I would, but with caution. All in all, it’s a great VPN, but there are some catches.

Honestly, I had a lot of fun testing the VPN while writing this TunnelBear review. It’s easy to use, supports Tor and P2P file sharing (torrenting) and has a great price tag. The speed was a disappointment, but I didn't really need all that much of it, to be frank.

Does TunnelBear keep logs? No, it doesn’t, but since the company is located in Canada, you should be cautious and do some more digging if security is your No. 1 priority. I haven’t encountered any issues with that, though.

If you’ve enjoyed this TunnelBear review, but you’re still not sure whether or not you’d want to actually try the VPN provider yourself - write them a ticket! They respond rather fast, and will probably be able to provide any and all information that you might need.

If this VPN provider doesn’t quite cut it for you, don’t worry - there are better alternatives out there. You can always check out ExpressVPN or CyberGhost - they’re some of the most popular VPN providers in the current market, and rightfully so. Furthermore, if you'd like to see how TnnelBear compares with said VPN providers, you can do so here.

Benjamin Dynkin

Co-Founder & CEO of Atlas Cybersecurity

Contributed by: Benjamin Dynkin, Co-Founder & CEO of Atlas Cybersecurity

As the Co-Founder and CEO of Atlas Cybersecurity and the Co-Executive Director of the American Cybersecuri...

Read Full Bio...

Scientific References

contributed by: Benjamin Dynkin, Co-Founder & CEO of Atlas Cybersecurity

1. Adam D. Thierer: 'The Internet of Things and Wearable Technology: Addressing Privacy and Security Concerns without Derailing Innovation'

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Recent TunnelBear User Reviews

4.5/5.0 - TunnelBear User
2020-11-16

Helpful customer service

Bear Support was really nice, I couldnt unblock Netflix and they were helpful (well it's not something they offer officially). All the other features work great!

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4.5/5.0 - TunnelBear User
2020-11-16

Incredible Design

Don't take lightly this VPN just because of the sweet bear! Their security is HIGH, I use it for BBC iplayer and in 2 years not even once has failed me. I just wish their support was better and not ticket based =/

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5.0/5.0 - TunnelBear User
2020-11-16

Nice, for light user like me :)

Personally, I just want to be safe online. Some things, like Netflix, and blocked, but since you can easily find your way through the interface you can disable it just while you use those apps. I am really happy with tunnelbear for my use of it! I'm not one of those bots that randomly comments, I really would like to give it a good rating <3

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5.0/5.0 - TunnelBear User
2020-11-16

Unbearably awesome

I love tunnel bear ? It allows me the freedom I need to do what I want online. I always look forward to clicking on my bear as it always makes me smile with the cuteness! Thanks for the great service.

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5.0/5.0 - TunnelBear User
2020-11-15

FREE

I was looking for a free VPN and this is the best! It's very fast and it helps me access Facebook at work, works ok at high speed all the time

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5.0/5.0 - TunnelBear User
2020-11-15

Bear-y Grrrrrreat

Very easy to use even for a novice such as myself, it's reliable and I love the entire program, keeps with the bear theme. The pop up notifications always give me a giggle. I don't want to even bother trying anything else.

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4.0/5.0 - TunnelBear User
2020-11-15

WHAT HAPPENED?

I’ve been using them for about a year now ; slow speeds disconnects and whenever I check my leaks or my ISP it’s not always consistent. I’m very unhappy.. Best part must be customer service, but they are not quite helpful for my issue

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4.4/5.0 - TunnelBear User
2020-11-14

Recommend

Hundreds of servers ready for your use! I like how user-friendly is this VPN, fast, reliable and best of all: FREE. I highly recommend it for the use on the mobile if you wanna browse safe.

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5.0/5.0 - TunnelBear User
2020-11-14

Free vpn

I use it on my computer and mobile on their free version! The speeds are great. Privacy policy on point. The angry logo bear is adorable also.

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4.8/5.0 - TunnelBear User
2020-11-11

Transparent Privacy Policy

Intuitive, clear & trustworthy, that's how I would describe Tunnel Bear. The only con is that I cannot watch Netflix with this VPN, I hope they fix this soon.

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5.0/5.0 - TunnelBear User
2020-11-11

Great VPN service and kind support.

Works perfect. Great support and help too! I've had one problem but they fixed it within 2 days. 5 out of 5 stars!

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5.0/5.0 - TunnelBear User
2020-11-10

good second option

my plan with nordvpn ended, and im using tunnelbear as a second option because it has a free version, super fast until you reach the 500mb limit

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5.0/5.0 - TunnelBear User
2020-11-10

Ads bye

I love the ads blocker! It was so easy to set up on Chrome. The speed has always been very fast but I wish it could unblock Netflix :(

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4.3/5.0 - TunnelBear User
2020-11-10

Reliable

I can Torrent safe with TunnelBear, no track of my data or history browsing can be seen. I think is great as my first VPN. I don't know if it's the best, but so far the speeds are excellent, I'm using the free version, which I really recommend.

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5.0/5.0 - TunnelBear User
2020-11-10

Free & Fast

I'd recommend TunnelBear to any user looking for extra good protection for free, I first tried for free and honestly couldn't find a better option, got the cheapest 3 year plan.

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5.0/5.0 - TunnelBear User
2020-11-10

It's really great to be able to hide your IP

Seems everything worked for me. I am using it on my Mac and phone as well. The best thing I like it's how easy it is to switch on. It's really great in terms of use and for light users they can use the free account.

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5.0/5.0 - TunnelBear User
2020-11-09

Excellent ratio price/value

Very intuitive design, the app is so pretty and easy to customize. I feel protected while browsing at a very high speed. I feel my money is worth the value of the app.

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5.0/5.0 - TunnelBear User
2020-11-09

Awesome !

Works great for Netflix US from Mexico, after trying a few. Everytime I torrent something from thepiratebay the speed is very fast. I recommend it for anyone that wants to remain anonymous while it streams or downloads files online.

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4.8/5.0 - TunnelBear User
2020-11-09

No. 1 VPN

The number 1 for sure! I'm using it for free right now, the vpn is very fast and easy to use. I feel so much safer now with Tunel Bear. Would recommend it to anyone

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5.0/5.0 - TunnelBear User
2020-11-09

Great for low-usage users

I’ve been using Tunnelbear for a year now. When I can’t access some website, because it is blocked in my country, Tunnelbear always has my back. Great free service and even better paid VPN. It’s fast, easy to set up and has nice user interface. Tunnelbear is better than all other VPNs I’ve tried.

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5.0/5.0 - TunnelBear User
2020-11-09

So far, so good!

I have signed up for a one month subscription, as I'll be traveling out of country for almost a month. So far, so good!

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4.0/5.0 - TunnelBear User
2020-11-08

Efficient fast and easy to use, also reasonable price

I have tried two other VPN's but I find that TunnelBear Pro Version is more easy and faste. No breakdowns so far. The free version is only of limited udefulness, you may install it and use it for a few days to find out if you like TunnelBear VPN, thats all. Dont settle for the free version as a longtime solution, you will need the Pro version if you use it every day. All in all, decent

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4.0/5.0 - TunnelBear User
2020-11-08

TunnelBear not work in China

I had a trip to China recently. Before my trip I bought monthly TunnelBear and installed on my mobile and desktop. It worked when I moved in first hotel. It no longer works when I moved to other hotels in the same country. Late I came back to the first hotel and it works again.

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5.0/5.0 - TunnelBear User
2020-11-08

Using for almost a year now

In a year time I had almost no issues, the speed is great, there was no problems with the connections. Fairly cheap and gives you good privacy + they recently updated their software to increase safety with 3rd party company which they published online. Pretty happy with my purchase.

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4.3/5.0 - TunnelBear User
2020-11-07

Love it !

I was able to pay with Bitcoin which is great. Running it on iOS worked great, their security protocols are high-end for a low price. My IP is always hidden when I test it, which makes me trust the software.

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4.6/5.0 - TunnelBear User
2020-11-07

Great

The app is magnificent, I feel safe looking for files to download on reddit when I'm on TunnelBear, also love the notifications. I think is perfect for ¨new¨ users because of its interface.

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5.0/5.0 - TunnelBear User
2020-11-07

Easy to Use

Very easy to install in Chrome, the extension is cute, it makes me trust it more! I think what makes it a strong VPN besides its quality its the quantity of servers it offers and that you can choose the country you want to be at.

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5.0/5.0 - TunnelBear User
2020-11-07

Slowish but steady

TunnelBear might the easiest VPN i’ve ever used. Easy to install, easy to set up and very user friendly, even if you’re not super tech-savy. For most popular servers – USA, UK, the connection might take a long time and the service might be a little slow, but it never crashes and it is always steady. For not so popular servers, the connection might even make you forget you’re using a VPN. The interface is always good on one’s eyes, too. You always get promotions and their support is excellent. I’ve never considered looking for another VPN.

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5.0/5.0 - TunnelBear User
2020-11-07

Love TunnelBear VPN

Privacy - 5/5 Performance - 5/5 Network coverage - 5/5 Across Devices - 5/5 Design - 5/5 I recently moved to Swiss and access a lot of Indian websites. Since I moved abroad, the websites detect my location and block content and media outside India. This is a very handy VPN tool.

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5.0/5.0 - TunnelBear User
2020-11-06

Thank you!

Moved from the United States to China about a month ago, I was very sad a lot of websites were blocked. TunnelBear is not only the cutest software ever but it also helped me visit all the blocked sites in China. Thank you TunnelBear!!

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5.0/5.0 - TunnelBear User
2020-11-06

BEAR-Y GOOD

No problems using TunnelBear, very easy to set up on Windows and obviously feeling safe when torrenting. I love the speeds and obviously the bear theme.

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5.0/5.0 - TunnelBear User
2020-11-06

Literally the best free VPN available!

I tried so hard to get a good free VPN but I was always stuck with paying after 2 days. Although tunnel bear limits your data you have it every single day if you use it right. Good free VPN. Honestly I tried 6 VPN's before but with tunnel bear I can unblock all restricted sites and I feel safe rowing the net.

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5.0/5.0 - TunnelBear User
2020-11-04

VPN for users in China

The installation on Windows was very quick. I recommend it a lot for users in China looking for a free version to unlock version.

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5.0/5.0 - TunnelBear User
2020-11-04

All in one

I was looking for a reliable VPN that was fast, easy to use, good for privacy, streaming movies. Tunnel Bear has it all! It has worked good for Netflix and the speed doesnt drop.

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5.0/5.0 - TunnelBear User
2020-11-04

Fantastic! Simple! Hardly Slows Internet Speeds!

Very easy to setup and begin using. I would have it on all the time if I could. Tried a bunch of other VPN's and this is the best so far. Haven't found anything wrong with TunnelBear yet. My favorite part about TunnelBear is how little it slows down your internet speeds. We use Motel Wifi often which can be pretty bad, and then to add on top of that a VPN that chokes you, well I don't see that with this VPN.

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5.0/5.0 - TunnelBear User
2020-11-03

Fine for me

I have used the free version for a month and it has been perfectly OK. I do not use it very much but it is all I need. Handy to have and easy to use.

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5.0/5.0 - TunnelBear User
2020-11-03

Cool Bear

I haven't got any complaints. watching US tv and torrenting worked good,tunnelling to a country is cool in tunnelbear. it's better than vpn expert. They are just greedy and invasive. Tunnelbear autostarts. That's also cool.

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5.0/5.0 - TunnelBear User
2020-11-03

Works well, quite handy

I use it quite rarely, so I don’t exceed the 500mb a month, but for what I need it is on point. The app itself is built well and looks really nice, so practically anyone can use it without prior extensive knowledge of VPNs. So far it never crashed or errored. There’s a handful of location that you can “tunnel” to in a certain region. All in all its pretty good for what it does.

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5.0/5.0 - TunnelBear User
2020-11-03

Absolutely Amazing!!

Extremely Fast responsive Simple - super easy to use (even my father can use it and he struggles to open his E-mail). I love all the logos (Super cute even for a bear). I have tried many different VPN services and none of them come close to Tunnelbear. Keep up the good work!

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4.0/5.0 - TunnelBear User
2020-11-02

Doesn't work on BBC

Doesn't work on BBC, itv, c4, c5. They either can't or don't want to fix this. Possible to access many location and I actually feel safe with it. So good and bad at the same time

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FAQ

Is TunnelBear a good VPN?

TunnelBear does support most of the essential features that you'd want from a VPN - it doesn't log your information, is reliable and even has a free version. That being said, it does not support Netflix and is located in Canada - in other words, there are better choices out there.

Why doesn't TunnelBear support Netflix?

Well, Netflix has been cracking down on the use of VPNs for quite a while not - their systems have gotten good at recognizing when a user logs in from their own IP, and when it's via a VPN. Because of this, many VPNs do not have working Netflix servers - TunnelBear isn't an exception. Still, you can find a pretty hefty list of VPNs that DO work with Netflix.

Can I use VPN for torrenting?

Yes, it can. The most popular content platform for top VPNs to unblock is Netflix. Even though it’s available almost everywhere, USA users have a much bigger content variety. That’s why a lot of people use VPNs to view that kind of content via USA-located servers. If the content you want to view is geo-blocked, you can look up which servers (in which regions) the top VPN providers possess and which ones are right for you. You can easily find this information for each best VPN service in our VPN reviews.

What sets Top50vpn apart from other top VPN review sites?

We strive to be as reliable as possible & we are not competing with anyone. Top50vpn goal is to provide readers with the most insightful & helpful information. That’s why our VPN review process is more thorough than anyone else’s - we use a lot of different testing methods as well as the brainpower of true professionals. We do not take payments for writing reviews or changing them. Also, all the user reviews you see on the site are genuine, which may not be the case with other review sites. To put it simply, we take more time to test & review top rated VPNs - that’s why you get unique insights from us on a daily basis.

Can VPNs be used to unblock content?

Yes, you definitely can (and you should!). Best VPNs usually offer safe P2P file sharing option, which means that while torrenting, you are connected to Peer-to-Peer file sharing in order to download really fast. If the VPN doesn’t shy away from using torrents, it will secure your connection from other people using the same connection. If you want to find out which top VPNs allow torrenting, check our thorough VPN reviews.

How do you decide which provider offers the best VPN?

Deciding which provider has the top VPN is not an easy task, but it sure is fun! We have a dedicated team of professionals who test each VPN from start to finish, measuring all of the most important features. We buy all the VPNs ourselves, use machine learning & data science algorithms, get opinions from hundreds of real users, MIT professors, internet security experts and more. The top VPN services are decided by measuring all these important metrics, and never by the request of the providers.